Most tenants probably don’t mention things when they’re spot on, because that’s the expectation, but they’ll definitely notice when they're not! 🤔 I spend a lot of time working in Build to Rent but across the entire rental living landscape, how a home looks and feels really matters. Furniture plays a big part in that, because often it’s the first thing a resident see’s when they walk through the door to their new home. That’s why it’s so important to keep furniture standards high, it’s not just on launch day of the building, but for every resident that’s welcomed to the property beyond that too. 📈 Quick swaps between tenancies, replacing individual items rather than full sets, and having a process in place that doesn’t slow down operations, it all adds up. If items have become stained or damaged and left in situ, it chips away at the overall experience. In a highly competitive market, that can make all the difference to your reviews, tenant satisfaction and opinions of the local renter through WOM. Walking in to a new home to find a stained mattress or torn cushion on a sofa from the previous occupant, it’s not going to plant the best seed for their first impression, is it? I help landlords and agents stay on top of this with a replenishment service that’s fast, flexible and focused on quality. Long term satisfaction doesn’t just come from big gestures, it’s built on getting the little things right from the very outset, furniture included. 🚀

Posted by Alex Gooch at 2025-07-08 06:11:30 UTC